Job Description

Musicians On Call (MOC) is a nonprofit organization that brings live and recorded music to the bedsides of patients in healthcare environments. The Program Coordinator is a full-time, non-exempt position responsible for overseeing MOC Virtual and supporting the program team with volunteer recruitment, inquiries, and onboarding. The Program Coordinator will work with the Vice President of Programs and Team to continue to evolve and strengthen the new technology-focused program delivery model of MOC. This position will report to the Sr. Program Manager and will be based in Nashville, TN.

Program Management Responsibilities

• Oversee all elements of regular virtual programming, including shift set-up in the MOC program platform, YouTube, and Zoom, hospital onboarding and communication, and managing virtual volunteer experience and schedule
• Onboard new virtual volunteers, assist with program placement as needed and communicate any changes or updates to volunteers in a timely manner
• Manage communication, scheduling, and overall experience of all new and existing virtual volunteers
• Assist with special virtual program campaigns that involve national hospital involvement, special experiences, detailed follow-up and tracking, and reporting for cross-departmental distribution
• Manage and regularly update applications, records, and statistics through Salesforce and MOC’s platform
• Brainstorm and implement new ideas to enhance MOC Virtual
• Work closely with the Sr. Program Manager to coordinate special visits and events as needed for MOC Virtual
• Support general program team needs that may include MOC Bedside and MOC Streaming

Volunteer Recruitment & Onboarding

• Coordinate national volunteer recruitment by maintaining existing efforts, piloting new strategies, and supporting the program team in reaching the organizational goals
• Maintain MOC values and company culture with all volunteers and prospective volunteers nationally
• Respond to general volunteer inquiries nationally and support the team with volunteer-specific needs
• Screen all national volunteer applications for MOC Virtual and MOC Bedside for quality and suitability as they’re submitted
• Coordinate volunteer onboarding renewals and facilitate updates to the Learning Management System
• Track program feedback and testimonials and relay issues to leadership as they arise

Minimum Qualifications Required

• Excellent communication skills, both written and verbal — bilingual a plus
• Disciplined self-starter who can set and achieve goals with a passion for and interest in learning more about the nonprofit world
• Ability to prioritize projects, meet deadlines, manage several projects simultaneously and work well under pressure
• Commitment to our organizational values including diversity, equity, and inclusion (visit musiciansoncall.org/values for more info)
• Ability and willingness to travel as needed
• Ability and comfort with working onsite at hospitals, as required
• Computer literacy and knowledge of Google Workspace, Zoom, and YouTube required; CRM familiarity preferred

Education/Training

• Bachelor’s degree or equivalent experience within nonprofit, music industry, radio, healthcare, or related field(s)
• Experience in a healthcare setting, knowledge of HIPAA and infection control policies is preferred

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will only be reviewing applications, resumes, and cover letters submitted through the form.

Please do not email your resume and cover letter to us.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health savings account
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift

Ability to Relocate:

• Nashville, TN 37211: Relocate before starting work (Required)

Work Location: Hybrid remote in Nashville, TN 37211